RETURNS

You may return any product within 14 days of receipt. Items must be returned unused, unaltered and unwashed. All original packaging and labelling must be returned in good condition also.
Sale items may not be returned or exchanged unless they are faulty.
Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

EXCHANGES

If you wish to exchange an item please email us as soon as possible to reserve another item.
Initial and return shipping and handling charges are not refunded unless the original item was incorrect or faulty.

SALE ITEMS

Sale items may not be returned or exchanged unless they are faulty.

HOW TO RETURN AN ITEM TO US

Securely repackage your item.
We suggest you select an insured shipping or postage method. You are responsible for the product until it reaches us. Yvonne Bennetti does not accept responsibility for packages we do not ship ourselves. All return shipping costs are to be paid by the customer.
Send your package to: 24 Jervois Rd, Herne Bay Auckland 1011 New Zealand.
We will advise you once we have received your goods.

HOW LONG WILL PROCESSING OF MY RETURN TAKE?

Once your item has been received by us your refund will be processed in the original form of payment within five working days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Yvonne Bennetti.

HOW LONG WILL PROCESSING OF MY EXCHANGE TAKE?

Once your item has been received by us your new item  will be sent to you within five working days. Once the item has been sent we will advise you of the item’s tracking number and expected arrival date.

FAULTY ITEMS

If your item is faulty or does not correspond with the item presented on YvonneBennetti.com you may return it or exchange it.  Please contact us as soon as you discover the fault. Once we receive the item we will repair, replace or refund the item within 5 days of receipt.  Please note on the return / exchange form your preference in this regard. If the item is faulty we will refund to you the costs of returning the item and cover all shipping costs for the replacement or repaired item.