REFUNDS & RETURNS

Returns Information

How you look and feel in an Yvonne Bennetti garment is of the highest importance, so if for any reason the sizing or the look is not what you expected we will gladly refund your money or exchange it for another piece.  Below are our conditions:

  • Within 10 days of purchase if you are not happy for any reason we will gladly exchange, refund or issue store credit.
  • When returning the garment, you must provide a ‘proof of purchase’, which could be a tax invoice or credit or bank card statement.
  • Return shipping cost is not covered by Yvonne Bennetti.
  • When returning either bring into our boutique or use a Tracked shipping service.
  • Garments returned must be in new condition and unworn to be accepted as a return. Garment tags must be attached to the garment and in original condition.
  • All shoes must be tried on a carpeted surface before wearing.  If returning shoes they must be placed in the original undamaged shoe box.
  • To get the perfect fit we have Size Guide to cross reference our sizing by country and by standard body measurements.  If you have any questions or would like a bespoke fitting service please Contact Us.
Faulty Items

If you notice a garment is faulty, please notify us immediately

We will:

  • Repair or replace where applicable.
  • If we are unable to replace or repair your garment we will issue you a store credit or refund you the price of the garment.
  • We will not replace or repair garments that are a result of wear and tear.

Return Steps

  1. Fill in the returns form included with your order so we know how to best assist you.
  2. Re-package your garment and include proof of purchase mentioned above, along with the returns form.
  3. International returns require you to fill out a customs declaration form for  smooth delivery service.  Please write Garment Returns on the form.
  4. Send your return to:
  5. Yvonne Benetti Limited
    24 Jervois Rd
    Herne Bay
    Auckland 1011
    New Zealand
    +64 9 361 2388
  6. Write your name and postal address on the package.
  7. Always select a trackable shipping method. 
  8. Once received we will process your return as quickly as possible. 
  9. Please allow up to 10 days for us to process the return or refund and the funds to appear in your account.
  10. We will keep you updated via email of the process along the way.
SIZE GUIDE

 

Cross reference our size guide to the countries sizing you are most familiar with.

YVB SIZE

0

1

2

3

4

5

AUS / NZL SIZE

6

8

10

12

14

16

UK SIZE

6

8

10

12

14

16

USA SIZE

2

4

6

8

10

12

FRENCH SIZE

34

36

38

40

42

44

GERMAN SIZE

32

34

36

38

40

42

ITALIAN SIZE

36

38

40

42

44

46

 

YVONNE BENNETTI MEASUREMENT GUIDE

Below measurements are in Centimetres. 

YVB SIZE

0

1

2

3

4

5

BUST

81

86

91

96

101

106

WAIST

66

71

76

81

86

91

HIP

86

91

96

101

106

111

 

Below measurements are in Inches. 

YVB SIZE

0

1

2

3

4

5

BUST

32

34

36

38

40

42

WAIST

26

28

30

32

34

36

HIP

34

36

38

40

42

44